Proxim MP.11 User Manual download pdf (Page 23)

TECHNICAL SERVICES AND SUPPORT

If you are having trouble utilizing your Proxim product, please review the

Tsunami MP.11 5012-SUR Installation and Management Guide and the

additional documentation provided with your product.

If you require additional support, please refer to the “Technical Services and

Support” chapter in the Tsunami MP.11 5012-SUR Installation and Management

Guide for details about the information you will need to gather before using the

Support Options listed below.

Support Options

Proxim eService Web Site Support

The Proxim eService Web site is available 7x24x365 at:

http://support.proxim.com

Telephone Support

Contact technical support via telephone as follows:

Domestic: 866-674-6626

International: +1-408-542-5390

Hours of Operation

North America: 8 a.m. to 5 p.m. PST, Monday through Friday

EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday

ServPak Support

Proxim understands that service and support requirements vary from customer

to customer. In recognition of these varying requirements we have developed

a support program called ServPak. ServPak is a program of Enhanced Service

Options that can be purchased individually or in combinations to meet your

needs.

Advanced Replacement

Extended Warranty

7x24x365 Technical Support

Priority Queuing

To learn more, please call Proxim Support at +1-408-542-5390 or send an

email to [email protected]. To purchase ServPak support services, please

contact your authorized Proxim distributor.

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Proxim MP.11 User Manual Page 23