Proxim AP-700 User's Guide Page 229
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- Table of contents
- TROUBLESHOOTING
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Technical Services and Support AP-700 User Guide
Support Options
229
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product for free support.
• Open a Ticket or RMA: Open a ticket or RMA and receive an immediate reply.
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak (Service Packages): Receive Advanced Replacement, Extended Warranty, 7x24x365 Technical Support,
Priority Queuing, and On-Site Support.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
• Repair Tune-Up: Have your existing Proxim equipment inspected, tested, and upgraded to current S/W and H/W
revisions, and extend your warranty for another year.
Telephone Support
Contact technical support via telephone as follows:
• Domestic: 866-674-6626
• International: +1-408-542-5390
Hours of Operation
• North America: 8 a.m. to 5 p.m. PST, Monday through Friday
• EMEA: 8 a.m. to 5 p.m. GMT, Monday through Friday
ServPak Support
Proxim understands that service and support requirements vary from customer to customer. It is our mission to offer
service and support options that go above-and-beyond normal warranties to allow you the flexibility to provide the quality
of service that your networks demand.
In recognition of these varying requirements we have developed a support program called ServPak. ServPak is a
program of Enhanced Service Options that can be purchased individually or in combinations to meet your needs.
• Advanced Replacement: This service offers customers an advance replacement of refurbished or new hardware.
(Available in the U.S., Canada, and select countries. Please inquire with your authorized Proxim distributor for
availability in your country.)
• Extended Warranty: This service provides unlimited repair of your Proxim hardware for the life of the service
contract.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical
support 24 hours a day, 7 days a week, 365 days a year.
• Priority Queuing: This service allows your product issue to be routed to the next available Customer Service
Engineer.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information
or for questions on any of the available ServPak support options, please call Proxim Support at +1-408-542-5390 or send
an email to servpak@proxim.com.
- ORiNOCO AP-700 1
- Copyright 2
- Trademarks 2
- OpenSSL License Note 2
- Contents 3
- Introduction 8
- HTTP/HTTPS Interface 9
- Command Line Interface 9
- SNMP Management 10
- SSH (Secure Shell) Management 10
- AP-700 Hardware Description 13
- Power-over-Ethernet (PoE) 14
- Antennas 14
- Prerequisites 16
- System Requirements 16
- Product Package 17
- Hardware Installation 18
- Mount the AP-700 20
- Power On the Unit 21
- 23
- Initialization 25
- Logging In 27
- Using the Setup Wizard 28
- Installing the Software 30
- System Status 33
- Advanced Configuration 34
- Dynamic DNS Support 37
- IP Configuration 38
- DHCP Server 39
- DHCP Relay Agent 41
- Link Integrity 42
- Ethernet 56
- Management 58
- IP Access Table 59
- Services 59
- Filtering 70
- Static MAC 71
- Advanced 74
- TCP/UDP Port 76
- Rogue Scan 86
- Figure 4-35 Rogue Scan Screen 89
- Spanning Tree 90
- Storm Threshold 91
- Intra BSS 92
- Packet Forwarding 92
- Priority Mapping 95
- Radius Profiles 99
- Configuring Radius Profiles 100
- RADIUS Accounting 103
- SSID/VLAN/Security 105
- Management VLAN 107
- Security Profile 108
- MAC Access 115
- Wireless 116
- Monitoring 122
- IP/ARP Table 125
- Learn Table 126
- Monitoring AP-700 User Guide 127
- Interfaces 129
- Station Statistics 132
- Mesh Statistics 134
- Commands 135
- TFTP File Transfer Guidelines 136
- HTTP File Transfer Guidelines 136
- Update AP 137
- Update AP via HTTP 138
- Retrieve File 140
- Retrieve File via HTTP 141
- Commands AP-700 User Guide 142
- Help Link 145
- Troubleshooting 146
- Symptoms and Solutions 147
- Client Connection Problems 149
- VLAN Operation Issues 149
- Power-Over-Ethernet (PoE) 150
- Recovery Procedures 151
- set ipaddrtype static 155
- reboot 0 155
- Related Applications 156
- Command Line Interface (CLI) 157
- General Notes 158
- CLI Error Messages 159
- Bootloader CLI 160
- CLI Command Types 162
- Parameter Control Commands 166
- Using Tables and Strings 170
- Log into the AP using Telnet 172
- Other Network Settings 178
- (Mbits/sec)> 180
- CLI Monitoring Parameters 187
- Parameter Tables 188
- System Parameters 190
- Network Parameters 192
- Interface Parameters 196
- Management Parameters 202
- Filtering Parameters 205
- Alarms Parameters 207
- Bridge Parameters 209
- RADIUS Parameters 211
- Security Parameters 212
- VLAN/SSID Parameters 214
- Other Parameters 214
- CLI Batch File 218
- Reboot Behavior 219
- ASCII Character Chart 220
- Specifications 221
- Advanced Bridging Functions 222
- Security Functions 223
- Network Functions 223
- Hardware Specifications 224
- Available Channels 225
- Support Options 229
- Statement of Warranty 230
- Other Information 231
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