Proxim ORiNOCO User's Guide download pdf (Page 141)

141

AP-800 User Guide

Technical Services and Support

Obtaining Technical Service and Support

If you are having trouble utilizing your Proxim product, please review this manual and the additional documentation

provided with your product. If you require additional support and would like to use Proxim’s free Technical Service to help

resolve your issue, please be ready to provide the following information before you contact Proxim’s Technical Services:

• Product information:

– Part number of suspected faulty unit

– Serial number of suspected faulty unit

• Trouble/error information:

– Trouble/symptom being experienced

– Activities completed to confirm fault

– Network information (what kind of network are you using?)

– Circumstances that preceded or led up to the error

– Message or alarms viewed

– Steps taken to reproduce the problem

• Servpak information (if a Servpak customer):

– Servpak account number

• Registration information:

– If the product is not registered, date when you purchased the product

– If the product is not registered, location where you purchased the product

NOTE: If you would like to register your product now, visit the Proxim eService Web Site at http://support.proxim.com

and click on New Product Registration.

1 2 ... 136 137 138 139 140 141 142 143 144 145

No comments

Proxim ORiNOCO User's Guide Page 141