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Technical Services and Support AP-800 User Guide
Support Options
142
Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim’s ServPak global suport service options .
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
Telephone Support
Contact technical support via telephone as follows:
• US and Canada: 408-383-7700, 866-674-6626 (Toll Free)
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time
• APAC Countries: +91-40-23115490
Hours of Operations: 9.00AM-6.00PM Monday through Friday IST time (UTC +5:30 hrs)
• International: 408-383-7700
Hours of Operations: 8.00AM-6.00PM Monday through Friday Pacific Time
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to
meet your specific needs. Whether your requirement is around the clock technical support or advance replacement
service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00AM – 2:00PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, trouble shoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
- ORiNOCO AP-800 1
- Copyright 2
- Trademarks 2
- GPL License Note 2
- OpenSSL License Note 2
- AP-800 User Guide 7
- Introduction 8
- Core Features of AP-800 9
- Hardware Overview 10
- Prerequisites 12
- System Requirements 13
- Product Package 13
- Optional Accessories 14
- Hardware Installation 14
- Using a Console Port 15
- Install the Antenna 15
- Mount the Unit 15
- Power on the Unit 16
- Initialization 17
- Installing the Software 20
- Update Device 21
- Retrieve From Device 23
- Managing the Access Point 27
- SNMP Management 28
- SSH (Secure Shell) Management 28
- HyperTerminal 28
- ProximVision ES 29
- Password Management 31
- Access Point Features 34
- Ethernet 36
- Security 36
- IP Configuration 43
- TPID Priority CFI VID 45
- Managing the Device 48
- Upgrading the Firmware 49
- Monitoring the Device 51
- Interface Statistics 52
- Network Layer 54
- Web Interface Overview 56
- Error Message 56
- Configuring the Device 57
- Filtering 72
- Management Access Control 86
- System Log 88
- Event Log 90
- Pre-requisites 99
- Viewing the MIB Objects 99
- Configuring the MIB Objects 100
- Global Configuration Mode 101
- General Notes 101
- Log into the AP using Telnet 104
- User Exec Mode 104
- Privileged Exec Mode 105
- Show QoS EDCA Command 109
- Wireless VAP Command 110
- System Information Command 115
- Event Logand ICMP Commands 116
- RADIUS Client Access Command 118
- Interface Statistics Command 118
- Filter-status 119
- Protocol-name 119
- Protocol-number 119
- Again entry-status 119
- Troubleshooting 121
- Symptoms and Solutions 122
- Client Connection Problems 124
- VLAN Operation Issues 124
- Gigabit Ethernet PoE 125
- Recovery Procedures 126
- Related Applications 130
- ASCII Character Chart 131
- Bootloader CLI 132
- Specifications 134
- Advanced Bridging Functions 135
- Security Features 135
- Hardware Specifications 136
- Available Channels 137
- Support Options 142
- Statement of Warranty 144
- Other Information 145
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